1. Palm Scan Problems
My scan keeps failing
Make sure you have good even lighting with no shadows across your hand
Hold your palm flat, fully open, and steady
Your whole palm needs to be in frame
Try a different spot with better lighting- Make sure you're scanning the same hand you registered with
Still failing? See 'It can't find my palm' below for more specific tips.
It can't find my palm
Hold your palm flat, fully open, and steady in front of the rear camera.
Hold your phone about 20- 30 cm (8-12 inches) away from your palm. Too close and the dots won't trigger. Too far and the scan won't detect your palm.
Use good even lighting with no shadows across your hand.
Remove anything covering your palm - gloves, bandages, markings, or henna can affect detection.
Try a different spot with better lighting.
Only your palm should be in frame - keep other fingers, hands, or objects out of the scan area. If another hand appears in the shot the scan will be rejected. Scan each hand separately.
My registration was rejected
Common reasons are blurry images, poor lighting, hand out of frame, or something on the palm like paint, tape, or markings
Follow the in-app prompts to try again.
How do I re-register my palm?
If your initial palm scan fails, you can re-register your palm without deleting your account.
Navigate to the verification or registration section in the partner site or app.
Complete the registration flow again, ensuring proper lighting and steady positioning of your palm.
I can't scan / The scan won't start
Check that the VeryAI app has permission to access the camera. On iPhone, go to Settings → VeryAI → Camera and turn it on. On Android, go to Settings → Apps → VeryAI → Permissions → Camera and allow it.
Make sure your VeryAI app is updated to the latest version from the App Store or Google Play.
Stay on the scan screen and do not switch to another app while scanning.
Make sure you have a stable internet connection - Wi-Fi is recommended.
Increase your screen brightness and make sure you are in a well-lit area.
What device do I need?
iPhone running iOS 15.5 or later, or an Android phone running Android 7.0 (API 24) or later.
A working rear camera is required.
If your device meets these requirements and you are still having trouble, make sure your VeryAI app is updated to the latest version.
2. Verification Issues
QR code expired
Codes are valid for 10 minutes. Refresh the consent page to get a new one then scan again.
Page not redirecting after verification
Check that your palm scan was completed successfully in the app
Try refreshing the partner platform's page
Still stuck? Reply here and our team will help.
Link opened in Instagram, LINE, or Facebook and not working
See our guide: Why Verification Links Don't Work in Some Apps
Verified but platform still shows unverified
Wait a moment and refresh the page. If it's still showing wrong, contact that platform's support or reply here and our team will help.
Getting a "Failed to get nonce" error
This is a network issue on your end. Switch between WiFi and mobile data and try again. Make sure your connection is stable.
Getting a "Session expired" or "Authentication window closed" error
Close the page and start fresh. Complete the verification in one go as sessions expire after 10 minutes.
Getting a "Something went wrong" error
Close the app or page and try again after a few minutes.
Make sure your VeryAI app is updated to the latest version from the App Store or Google Play.
Make sure you have a stable internet connection.
If the error continues after trying these steps, reply here and our team will help.
3. Account Issues
Not receiving my login code
Check spam or junk folder
Make sure you're using the right email address
Lost access to my registered email
You can still log in using your palm scan. To update your email go to Profile, then Account Settings, then Personal Information. You'll receive a confirmation code to your new email to complete the change.
How do I delete my account?
Go to Profile > Account Settings > Delete Account. There's a 90-day grace period during which you can reactivate. After that, all data is permanently deleted.
Can I change my registered email?
Yes. Go to Profile > Account Settings > Personal Information and update your email. You'll receive a code to confirm the change.
4. Download Issues
I can't download the app in my country
The VeryAI app is currently not available in:
iOS - Belarus, Russia, Venezuela, Mainland China
Android - Belarus, China, France, Russia, Venezuela