1. Palm Scan Problems
My scan keeps failing
Make sure you have good even lighting with no shadows across your hand
Hold your palm flat, fully open, and steady
Your whole palm needs to be in frame
Try a different spot with better lighting
My registration was rejected
Common reasons are blurry images, poor lighting, hand out of frame, or something on the palm like paint, tape, or markings
Follow the in-app prompts to try again. There's no penalty for retrying.
2. Verification Issues
QR code expired
Codes are valid for 10 minutes. Refresh the consent page to get a new one then scan again.
Page not redirecting after verification
Check your palm scan completed successfully in the app
Try refreshing the partner platform's page
Still stuck? Reach out below.
Link opened in Instagram, LINE, or Facebook and not working
See our guide: Why Verification Links Don't Work in Some Apps
Verified but platform still shows unverified
Wait a moment and refresh the page. If it's still showing wrong, contact that platform's support or reach out to us.
Getting a "Failed to get nonce" error
This is a network issue on your end. Switch between WiFi and mobile data and try again. Make sure your connection is stable.
Getting a "Session expired" or "Authentication window closed" error
Close the page and start fresh. Complete the verification in one go as sessions expire after 10 minutes.
3. Account Issues
Not receiving my login code
Check spam or junk folder
Make sure you're using the right email address
Lost access to my registered email
You can still log in using your palm scan. To update your email go to Profile, then Account Settings, then Personal Information. You'll receive a confirmation code to your new email to complete the change.
How do I delete my account?
Go to Profile > Account Settings > Delete Account. There's a 90-day grace period during which you can reactivate. After that, all data is permanently deleted.
Can I change my registered email?
Yes. Go to Profile > Account Settings > Personal Information and update your email. You'll receive a code to confirm the change.
4. Download Issues
I can't download the app in my country
The VeryAI app is currently not available in:
iOS - Belarus, Russia, Venezuela, Mainland China
Android - Belarus, China, France, Russia, Venezuela